Unfortunately, we currently do not provide the option to for pickup in-store. We recommend visiting one of our boutiques to make your purchase. Please visit https://godiva.my/pages/store-locator to find the store nearest you.
At GODIVA, we put as much care into the delivery of your chocolates as we do creating them, which is why dispatch times are designed to ensure they always arrive in pristine condition.
Most orders will be shipped within 7 business days of your purchase. Products are sent out for shipping once they are being packed, your payment is approved, and the receiving address is verified.
Please note: Business days are Monday-Friday, excluding public holidays within Malaysia.
Unfortunately, we don't offer this service. As we continue to expand, we’ll be proudly offering this delicious service far and wide.
GODIVA Malaysia is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient. If the address is undeliverable or the package is unclaimed, GODIVA Malaysia does not offer refunds even if the package is returned.
Because of the delicate nature of GODIVA chocolates, we don’t risk shipping them outside Malaysia. Of course, as Belgium’s Royal chocolatier, our products are available the world over.
The perfect GODIVA experience is always our priority. Your order will be neatly packaged and delivered in special gel-packs.
Yes! All our chocolates are halal certified.
None of our chocolates contain any alcohol in them.
If you have a dairy allergy, it’s best you don’t consume GODIVA products.
Due to the wide range of world-class ingredients that go into all our beautifully crafted chocolates, all our products may contain traces of nuts and/or peanuts. If you have a nut allergy, it’s recommended you don’t consume GODIVA chocolate.
As we work with so many different ingredients, we can’t guarantee our products don’t contain any gluten. If you have a gluten allergy, it’s best you don’t consume GODIVA chocolate.
Most of our carefully considered chocolates and other GODIVA products are dairy based. Because of this, none of them are vegan friendly.
Care & Storage
We’ve spent years mastering the art of preservation. Your GODIVA chocolate should be enjoyed before it reaches its best before date. Once opened, all our chocolates are designed to be blissfully devoured within two weeks, if stored below 18°C. Here are a few ways keep your GODIVA products in wonderful condition:
- Nothing ruins great chocolate faster than heat – avoid humidity and direct sunlight.
- For freshness of unopened products, please check the best before date.
- Never leave your handcrafted chocolates in the car.
- And please, don’t store your precious chocolates near odours.
When placing an order online, only one payment option may be used per transactional order. You may choose to use the following payment option during checkout:
-Credit (Visa & Mastercard)
-Online Bank Transfer
-eWallets – Boost, Touch & Go, GrabPay
Please note: All cards are charged immediately upon placement of a successful order.
For your security, your billing name and address must match that of the credit card used for payment.
We reserve the right to cancel any order that does not match these criteria.
Help! my payment didn't go through!
There might be an issue with your payment method or the card you are using during the online transaction. Please check with your respective bank or financial institution about why your card was rejected to rule out any possible errors on their end.
All products are shipped via our shipping partner in Malaysia.
Orders Must Be Received By 12pm GMT + 8
Your order must be received and clear credit authorisation by 12:00 p.m. (noon) GMT + 8 or your order may not be processed until the following business day.
Business days are Monday-Friday, excluding public holidays in Malaysia.
If we shipped you the wrong product, please contact our Customer Care Team immediately.
Before you call, please have your order number available. Contact our Customer Care Team via email to email@example.com
At our distribution centre, tracking numbers are assigned, when applicable, to packages immediately and generally appear on our website along with your order information.
However, it may take up to 72 hours before the package is checked into the carrier's tracking system. Even though your package has already shipped from our distribution centre and is on its way to you, the carrier may not be able to provide any information about your package for up to 72 hours. All questions regarding the status of a package with a tracking number should be directed to courier service provider.
We try our best to ensure that you receive your products within 7 business days.
However, from time to time there might be a delay in deliveries due to high volume of orders or unexpected circumstances. Do contact our Customer Care Team via email to firstname.lastname@example.org , if you think that it is unusual for your shipping to be delayed.
If you missed the delivery, our shipping services partner would have provided you with a 'Missed shipping' card, which contains detailed instructions on how you can easily reschedule the next delivery.
If you have any concerns or enquiries, kindly contact our Customer Care Team via email to email@example.com
We currently do not ship orders to multiple addresses.
To ensure our products are only ever delivered and presented to you as fresh as possible, we are unable to accept an exchange or return due to change of mind (or heart).
Here at GODIVA, we’re total perfectionists and it shows. However, if you do have an issue with your order, please contact us within three working days. If it’s our mistake, we’ll be sure to have a solution as soon as humanly possible. However, we’re not responsible for faults resulting from environmental factors outside of our control.
Once an order is placed, you may no longer make changes to it.For assistance please email us at firstname.lastname@example.org
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